Event Information


General Information


As a guide, temperatures in Gold Coast in September range from 12°C to 24°C.


All communication with registered delegates will be via email using the address provided at time of registering. If you register and do not receive a confirmation by email within 24 hours, please contact the Conference Organisers, Encanta Event Management by phone on (03) 9863 7608 or email snaicc@encanta.com.au.


The information in this website is correct at the time of printing. The Conference Organisers reserve the right to change any aspect of the program without prior notice.


Conference Sessions: Smart Casual
Welcome Reception: Smart Casual
Conference Dinner: Stay tuned for the Conference Dinner dress code


In the event of industrial disruption or other unforeseen circumstances, the Host, Organising Committee and Encanta Event Management accept no responsibility for loss of monies incurred by delay or cancellation. 


Registration fees do not include insurance of any kind. It is strongly recommended that all delegates take out their own travel and medical insurance prior to coming to the conference. The policy should include loss of fees/deposit through cancellation of your participation in the conference, or through cancellation of the conference itself, loss of airfares for any reason, medical expenses, loss or damage to personal property, additional expenses and repatriation should travel arrangements have to be altered. Neither the Conference Organiser nor the Organising Committee will take any responsibility for any participant failing to insure. Please speak to your travel agent or airline in regard to this matter.

Please note cancellation or postponement may be necessary due to acts, events or causes beyond our reasonable control, including, but not limited to, acts of God, industrial disputes, failure in electricity supply or gas supply, war, civil strife, flood, storm, fire, accident, unavailability of raw materials or supplies, explosion, global health emergency (including coronavirus COVID-19), epidemic, breakdown of plant, machinery or equipment or shortages of labour, transportation, fuel, power, plant, machinery, equipment or material and refunds will only be provided at the discretion of SNAICC.


The Conference Organisers recognise that some delegates may have special dietary needs. Please advise the Conference Organiser either via the registration form or via email if you wish for them to accommodate your dietary requirements.

Please Note: Dietary requirements received less than 72 hours prior to the event cannot be guaranteed. Kosher meals may be available, however due to kosher compliance requirements please note these will be at an additional cost.

Smoking Policy

The Queensland Government imposes a strict no smoking policy in venues, restaurants, bars and shopping centres in the Gold Coast.


Undercover car spaces are available for short-term parking. A $12.00 inclusive of GST flat rate is charged for parking at the centre. Clearance height: 2.1 metres.

Privacy Statement

In registering for this conference, relevant details may be incorporated into a delegate list for the benefit of all delegates, sponsors, exhibitors, Encanta Event Management and other parties directly related to the conference. Should you wish for your details not to be included in this list, please tick the privacy requested box on the registration form.

Useful Phone Numbers
Police – Emergency 000
Police – General Assistance 131 444
Gold Coast University Hospital 1300 744 284
Gold Coast Cabs 13 10 08
13CABS 13 22 27
Qantas 13 13 13
Virgin 13 67 89
Jetstar 13 15 38

Access and facilities for people with disabilities are provided throughout the Gold Coast Convention and Exhibition Centre (GCCEC).

The Centre is designed with open spaces, lifts, ramps, braille signage, hearing ability services and accessible restrooms for guests using wheelchairs, other mobility devices, strollers and prams.

Disability parking bays are conveniently located near the central lifts.

For more information on accessibility at the GCCEC please click here.


Conference FAQ’s

We have developed this FAQ page to assist with questions related to the ongonig pandemic restrictions. If you require more information or have further queries please contact us via email at snaicc@encanta,com.au or on (03) 9863 7608.

I am registered to attend as a face-to-face delegate, however due to COVID-19 Government restrictions (such as lockdowns), I am no longer able to attend in person. What are my options?

If your area is in lockdown (based on your registered address) and you are not permitted to travel due to restrictions around COVID-19, your registration will be converted to a virtual registration, providing the event is proceeding as a face-to-face event.

If there are no restrictions in place to prevent you from travelling to the conference, and you no longer wish to attend in person, you can convert your registration to a virtual registration. If you have a change of mind, and do not wish to attend in either capacity, our standard cancellation terms apply.

All registrations converted from face-to-face to virtual will be provided a refund for the difference. Refunds will be processed within 2-3 weeks post conference.

Refunds will NOT be provided for any cancelled accommodation, airfares or other related expenses for your travel to the event. We recommend booking flexible airfares and accommodation options.

What happens if the in-person event is unable to proceed due to government restrictions around COVID-19?

If we are unable to hold an in-person event as per our scheduled date, SNAICC will review the options available and communicate the outcomes to all conference registrants via email communication. Options for consideration may include postponing the event to another date or delivering the event via a virtual platform only.

What if I am exposed to COVID-19 and placed in quarantine?

The safety of our delegates is of the utmost importance, therefore if you have been potentially exposed to COVID-19 and placed in quarantine, your registration will be converted to a virtual registration.

I have flu like symptoms, can I get a refund?

If you have flu/COVID like symptoms, please get tested and do not attend the event. Your registration will be converted to a virtual pass.

What if I can’t attend the pre-conference workshops due to COVID-19 restrictions?

With the unpredictable nature of the pandemic and restrictions we will be aiming to provide a virtual delivery option for our pre-conference workshops. In the case where a virtual delivery option will not possible and you are not permitted to travel due to restrictions around COVID-19, we will issue a refund.